Time Warner Cable and its telephone service partner, Intrado Communications, appear to be moving closer to eliminating the kind of 911 glitches that happened Monday in Depauville, according to the Jefferson County Office of Fire and Emergency Management.


In the second conference call of the week involving a Time Warner official and emergency management directors in several New York counties, the cable company gave assurances Friday that "they have identified the flaws" causing the issues plaguing local 911 dispatchers, said Frederick D. Lampman, Jefferson County emergency management deputy director.


Mr. Lampman said 60 percent of 911 calls on the company's digital phone connection were being answered in Colorado instead of at local emergency centers "because of poor data conversion." That was the case early Monday, when a house fire was being reported at Depauville.


That issue, as well as a second problem of digital calls not registering on a dispatcher's computer screen the caller's name, address and designated response teams, should be corrected "in a number of weeks," Mr. Lampman said. The company was unable, however, to provide firm dates for corrective action.


"Solutions are in progress," he said.


Mr. Lampman said during a conference call Tuesday, Time Warner said some of the issues raised could not be corrected, but now "they have reversed themselves."


Those unspecified issues have drawn the attention of the Public Utility Commission of Texas and therefore are being addressed, he said.


Albany, Washington, Wayne and Columbia counties became involved in the Time Warner Cable-Intrado conversion during the week, Mr. Lampman said, and were involved in Friday's conference call.


Other counties affected by the digital phone switch besides Jefferson are Lewis, St. Lawrence, Madison, Oneida, Onondaga and Cayuga counties. Eventually, all of the company's digital telephone customers will be shifted into the Intrado phone service.


Sprint formerly was the phone service provider for Time Warner, according to Mr. Lampman.


Stephanie Salanger, a regional spokeswoman, said the company has experienced transition issues associated with its technology update.


"A number of previously identified issues have been quickly resolved," she said, and company personnel "continue to seek feedback and correct the situations to ensure we are providing the best service for our customers."


Ms. Salanger said Time Warner has minimized the number of calls being sent to Intrado's backup center in Colorado.


"We are working to update additional data to prevent calls from being transferred to this backup center. But it is very important to note that this national call center is only an additional safety measure for our customers when there is a problem with information in a file. Under normal circumstances, and with full information which is the norm, 911 calls will route to the local center," she said.