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SeaComm plans to consolidate Massena operations, build new Malone branch


MASSENA —SeaComm Federal Credit Union officials announced Wednesday that they plan to close their 79 Main St. location and a call center on Andrews Street and consolidate those operations with an expanded presence at 30 Stearns St. by August 2015.

They also plan to build a new 3,000-square-foot branch in Malone, replacing one operated under a lease agreement in the Price Chopper Plaza, according to President and CEO Scott A. Wilson.

The Malone branch will be on 1.4 acres SeaComm purchased in May off Route 11, adjacent to Mo’s Pub and Grill, in front of the Holiday Inn Express. Construction is planned to begin in early 2015 with an expected completion date of June 2016.

The $5.1 million Massena consolidation and expansion will begin in early 2014 and be completed by mid-2015, according to Mr. Wilson, who said all employees working at Massena’s 79 Main St. location will transfer to the Stearns Street site.

“In fact, we have projected an additional 27 positions being added in the next 10 years. So members will enjoy the same services they have grown accustomed to over the years. But we need the space to do that,” he said.

The merging of the call center and closing of the downtown branch will not take place until construction has been completed. SeaComm has selected P.W. Campbell of Pittsburgh, Pa. as its building design firm.

“Our plans are to maintain the operations through the entire construction phase. It will be completed by August 2015,” he said.

The ATM at 79 Main St. will be available through the middle of 2015.

“It is too early to decide if we will be relocating one to an alternate location. However, that is being considered. We’re looking at all kinds of different options,” Mr. Wilson said.

The Stearns Street location will receive an additional 15,870 square feet to accommodate the merger with the 79 Main St. branch, call center and additional staff necessary to support the expanded service offerings and regulatory requirements. Mr. Wilson said plans are to build a two-story addition. The move will also position SeaComm to add a third floor as needed.

Officials plan to add two drive-thru lanes as well as concierge and self-serve kiosks and expanded employee parking. All member services will be moved, and the expansion will allow the credit union to plan for growth of office and conference space.

Mr. Wilson said the credit union’s board of directors opted to move forward because of a trend to fewer transactions through tellers. Many customers use electronic services such as direct deposit, the credit union’s NetTeller and mobile apps, he said. The credit union has seen 20 percent growth since 2007.

Some services are offered at 79 Main St. and others at 30 Stearns St. For instance, there is no mortgage representative at the downtown location. The expansion will allow increased staffing over 10 years in areas such as call center operations, accounting, card services and business lending.

The credit union purchased the downtown building, which opened in 2000, from Heritage Homes in 1999. It had been used as an extension for the now-closed Mater Dei College.

Project updates will be available on SeaComm’s website, Facebook page and Twitter, and Mr. Wilson said he will be available from 3 to 4 p.m. Monday and 11 a.m. to noon Sept. 20 at 79 Main St. to talk with customers about the plans.

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