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MED sees customers utilizing new online payments services

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MASSENA — The recently installed online bill payment program, Invoice Cloud (iCloud), is starting to see more customers, according to Massena Electric Department officials.

The program went live last week and is already having MED customers “Go Green.”

“In the first week, we didn’t publicly announce it yet because we wanted everyone internally to have a chance to get familiar with it,” MED Deputy Treasurer Lori Pryce said. “But in that week we’ve gotten nine payments for over $1,000 for our customers. I spent some time at the town hall and we have all 18 of the town’s accounts registered to be paperless now.”

Invoice Cloud currently has 25 customers, while an additional 32 have registered for the service. Payments received so far have ranged from $14 to $296, Ms. Pryce said.

“We haven’t had any issues from the customers at this point so we’re pretty pleased to finally have it up and running,” she said.

MED Superintendent Andrew J. McMahon reminded board members at their Thursday afternoon meeting that customers can get their bills e-mailed to them but do not necessarily have to pay them online.

“You can also pay online without getting them e-mailed to you. You can pay by credit card which costs $3.95 for bills with a maximum of $300,” Mr. McMahon said.

Payments by the way of e-checks are also available for 95 cents with no maximum.

Ms. Pryce explained that with St. Lawrence County recently agreeing for a slight sales tax increase, MED bills will be slightly affected.

“St. Lawrence County is raising their sales tax effective Dec. 1. How that works for utilities is based on the date of the meter reading. If your billing for December has more days in December than November, you have the new tax rate. If it has less, you stay at 3 percent until the next month,” Ms. Pryce said.

Customers may access online billing by going to www.massenaelectric.com.

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