Northern New York Newspapers
NNY Business
NNY Living
Sun., Oct. 4
Serving the communities of Jefferson, St. Lawrence and Lewis counties, New York
In print daily. Online always.
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Navigators help with health care process


I am not trying to convince anyone that the process of navigating the new world of health care is not a hassle. My experience confirms the difficulties that everyone has complained of, but patience, persistence and leveraging the assistance available can ease the burdens of the process.

My introduction to the new health care marketplace began with the receipt of a cancellation notice from my current insurer. The shock of the cancellation notice gave way to frustration and difficulty in attempting to access the new marketplace online.

Feeling overwhelmed, my wife and I contacted a health exchange Navigator for assistance. Our Navigator proved to be the single best source of information and assistance in understanding our options and identifying a health plan that worked best.

With the assistance of our Navigator, we came to realize the benefits of the marketplace: greater options and better coverage at lower cost. Unfortunately, you may fail to recognize how expensive an ambulance trip can be until an emergency arises and you are without coverage.

Under our new insurance, we have gained prescription drug as well as ambulance coverage. Importantly, the benefits of increased competition through the health care exchange delivered. I encourage anyone struggling to find their way through the new marketplace to reach out to a Navigator in your area.

Thomas Bissell

Old Forge

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