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Visit at local VA clinic was less than stellar

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With the growing scandal about Department of Veterans Affairs health care, it seems appropriate to describe my recent visit to Valor’s VA clinic in Watertown.

I checked in on the first floor only to discover that, unbeknownst to me, I had a different doctor on the second. This was not good news because the doctor who started seeing me after Dr. Matarese’s abrupt departure provided excellent care.

I checked in again and waited half an hour after my scheduled appointment before a nurse who was very helpful escorted me to the exam room. She asked the usual questions and then left.

I waited another 15 minutes for my new doctor to arrive. He spent 10 minutes of our allotted time, now half what Dr. Matarese deemed necessary for a thorough checkup, perusing my file in his computer. He demonstrated his interest in my health by continuously yawning and accepting a personal phone call.

After a brief exam, I checked out only to find my next appointment wouldn’t be in person but by phone. This was a first for me after 30 years of relying on the VA for health care.

Modern medicine is truly a marvel. Or perhaps as an old Marine nearing 85, I’m of little or no concern to Valor, merely a statistic to pad its bottom line.

The company gets paid by the VA on a per-patient basis (more patients, more money), not for quality of care.

Ed Ladley

Clayton

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