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Visit at local VA clinic was less than stellar


With the growing scandal about Department of Veterans Affairs health care, it seems appropriate to describe my recent visit to Valor’s VA clinic in Watertown.

I checked in on the first floor only to discover that, unbeknownst to me, I had a different doctor on the second. This was not good news because the doctor who started seeing me after Dr. Matarese’s abrupt departure provided excellent care.

I checked in again and waited half an hour after my scheduled appointment before a nurse who was very helpful escorted me to the exam room. She asked the usual questions and then left.

I waited another 15 minutes for my new doctor to arrive. He spent 10 minutes of our allotted time, now half what Dr. Matarese deemed necessary for a thorough checkup, perusing my file in his computer. He demonstrated his interest in my health by continuously yawning and accepting a personal phone call.

After a brief exam, I checked out only to find my next appointment wouldn’t be in person but by phone. This was a first for me after 30 years of relying on the VA for health care.

Modern medicine is truly a marvel. Or perhaps as an old Marine nearing 85, I’m of little or no concern to Valor, merely a statistic to pad its bottom line.

The company gets paid by the VA on a per-patient basis (more patients, more money), not for quality of care.

Ed Ladley


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