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State to investigate Time Warner Cable Internet outage


Gov. Andrew M. Cuomo said Wednesday that regulators will investigate what caused Time Warner Cable’s Internet outage as the state reviews the company’s merger with Comcast Corp.

Internet and on-demand cable services nationwide, including the north country, were affected by a widespread outage this morning.

Time Warner spokesman Rich Ruggiero said the outage started at about 4:30 a.m. Wednesday but service was largely restored by 6 a.m.

He did not know how many customers lost service. The company has about 11.4 million high-speed data subscribers in 29 states.

The company said the outage was caused by a problem that occurred with its Internet backbone — the paths that local or regional networks connect to in order to carry data long distances — during a routine network maintenance.

Regular cable TV service was not affected. As of Wednesday afternoon, the New York-based Time Warner Cable was still looking into the exact cause.

Gov. Cuomo said dependable Internet service is “vital” and that providers have a responsibility to deliver reliable service. The governor has directed the state’s Department of Public Service to review the outage as part of its examination of the merger.

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